Fanshawe College students in this program understand customer experience design through Customer Experience (CX) research, maximizing journey mapping, measuring the CX journey, and how to deploy direct and interactive omni-channel (multiple) marketing campaigns using customer intelligence and social media analytics. This project will involve groups of 4-5 students in teams to develop a new customer experience for a product or service. The objectives are to apply the course material and develop an appreciation for the process that a Customer Experience Specialist or Marketing Manager goes through in developing a new customer experience plan. Each team will play the part of a customer experience company which encompasses all the CX tools and will be pitching a new customer experience to your organization. Additional details regarding the live client work will be discussed in class.

Are you experiencing a business challenge related to operations, customer service, inventory or distribution management? Bring on graduate level learners from Fanshawe College to engage in an analysis of your challenge, and deliver a comprehensive review of inventory management best practices, benchmarks, key performance indicators (KPIs), and recommendations for implementing a simple yet effective solution tailored to your needs.

Virtual Project Opportunity: Bring on one or more student/(s) from Fanshawe College in the Office Administration - Executive (OAE3) Co-op Endorsed Diploma to conduct a program-related project/Co-op based experience. The two year OAE Diploma program is designed to offer opportunities in a variety of office support disciplines. These students are equipped to work in diverse team settings, assist with projects and support, and contribute to business solutions. Students will work on one or more projects of your choosing over the term connecting with you as needed with virtual communication tools. The Co-op is sequenced for a 4 month Co-op experience. Students are available to engage in an employer-lead project/Co-op as early as May 5, 2025 and can continue as late as August 22, 2025 Full-time hours or slightly less are required and will be dependent on project scope and student availability. Student co-ops can occur in-person, hybrid or remote and will count towards a co-op credit.

Virtual Project Opportunity: Bring on one or more student/(s) from Fanshawe College in the Law Clerk Co-op Endorsed Diploma to conduct a program-related project/Co-op based experience. Students will work on one or more projects of your choosing over the term, connecting with you as needed with virtual communication tools. The Law Clerks Co-op work term is sequenced for a 4 and 8 month Co-op. Students are available to engage in an employer-lead project/Co-op as early as May 5, 2025 and can continue as late as August 22, 2025. Full-time hours or slightly less is required and will be dependent on project scope and student availability. Student co-ops can occur in-person, hybrid or remote and will count towards a co-op credit. Co-ops must be remunerated.